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Car Insurance Claim A-Z

Your Car Insurance Claim Support

From start to finish, we’re here to guide you through the post-accident process, making it as stress-free as possible.

Car Insurance Help Centre Your Guide to Claims, NCD & Accident Support in Malaysia

Accidents are stressful — but claiming your car insurance shouldn’t be. Whether you’re dealing with a fender bender, a total loss, or just wondering how your NCD works, this help centre is designed to guide you through every step. From filing claims to understanding coverage, we’ve got you covered.

01

How to Claim Accident Car Insurance

Been in an accident? Here's your step-by-step guide to filing a claim.

Read the full guide →
02

Claiming Third Party Insurance

If the accident wasn’t your fault, learn how to claim against the other party’s insurance.

Learn how third-party claims work →
03

Car Insurance Claim Process

Not sure where to begin? This guide walks you through the documents, timeline, and procedure of making a claim.

View step-by-step process →
04

Total Loss Insurance Claim

Was your car declared a total loss? Understand your rights and compensation options.

Understand total loss claims →
06

What Is NCD in Insurance?

Learn how NCD (No Claim Discount) works, how it affects your premium, and how to keep it intact.

Read about NCD in Malaysia →

Frequently Asked Questions

Q1: What Should I Do After an Accident?
Got into an accident?
1

Take photos of ALL vehicles involved

Front, back, sides, license plate.
2

Go to the police station

Explain what happened. We’ll guide you through what to say.
3

Make your police report

We strive to innovate when it comes to functionality. Our mission is to be the best, come and join the ride.
4

Send your vehicle to our trusted workshop

We’ll arrange the tow if needed.
5

Submit claim documents

We’ll list what you need — no guesswork.
6

Sign authorization forms

Includes lawyer support if necessary.
7

Get repair updates & collect your vehicle

We notify you when your car is ready. Simple!

Need Help? Contact Us Now
If you’re not at fault, you can claim:
  • Full repair cost for your vehicle.
  • Vehicle rental (if applicable).
  • Legal fees (depending on case).
What’s not claimable:
  • Your own fault damages (that’s OD / OD-KFK).
  • Accessories or unapproved mods.
  • Police report
  • Insurance cover note
  • Vehicle grant (photocopy)
  • Driver IC & license
  • Photos of accident
  • Repair quote (we help with this)
More FAQs →
Without expert help, you might face:
  • Delays in claims approval.
  • Unfair rejection from insurers.
  • Misunderstanding of your entitlements.
Autore helps you avoid costly mistakes and ensures your case is treated fairly.
  • Third-Party Claims.
  • OD-KFK (Own Damage Knock-for-Knock).
  • Legal Representation for Disputes.
Note: We specialize in cases where you’re not at fault.
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